This company will lie and cheat to cover up their mistakes so make sure you document everything and can supply proof because if you don't you won't win, even if you're the honest one. I filed a complaint with the Attorney General's Office, who forwarded it barclays personal loan balance the Department of Business Oversight, the department who license this God awful company.
In response, City Loan tried to say I never call the office or I "went silent", but I got copies of all my phone records, the dates, time and length of each call. Liars. Then City Loan tried to say that this "Walter" was my account manager - he wasn't. According to all my paperwork, Erica was my account manager, and the person I communicated with most. Nowhere in our email communications did it say she was no longer my account manager or I could only speak to this Walter.
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